Frequently Asked Question
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@keycapmart.com.
Customer Service / Support
How can I contact KeycapMart's customer service?
You can reach our customer service team via email at info@keycapmart.com or through our website’s live chat during business hours.
What is the best time to contact customer support?
Our support team is available from Monday to Friday, 9 AM to 5 PM (GMT).
How long should I expect to wait for support and replies?
Emails and support requests are typically responded to within 24 business hours.
Please note that there may be instances of delayed replies due to high email volume or the possibility of us missing an email by human error. We apologize for any inconvenience and will make every effort to provide support as soon as possible.
Compatibility
Will the keycap set fit on my keyboard?
We offer keycap sets for the Standard ANSI & ISO Layout.
If you’re unsure about your keyboard’s layout, please DM us on Instagram @keycapmart, and we’ll be happy to assist you!
DM @keycapmart
Snap a picture of your keyboard
Tell us which set you’re interested in!
Do you offer keycaps for custom or non-standard layouts?
Yes, we can accommodate custom layouts. Contact us with your specifications for a personalized solution.
Shipping
When will my order ship?
Orders typically ship within 1-2 business days after the order is placed.
Do you offer international shipping?
Absolutely, we ship worldwide. Shipping costs and delivery times may vary by destination.
- NA Countries: 1-2 weeks
- SA Countries: 1-3 weeks
- EU Countries:1-2 weeks
- Asia Countries:Â 1-2 weeks
- SE Asia Countries:Â 1-3 weeks
- Oceania Countries:Â 1-3 weeks
NOTES: Please make sure your shipping information is correct to avoid shipment delay!
Can I choose a faster shipping method?
We offer various shipping options at checkout. Choose the one that best fits your needs.
Tracking
When will I receive my shipping / tracking number?
Once you’ve placed an order, you will immediately receive an order confirmation email. Within 2-4 business days, we will prepare your package and ship your order. You will receive another shipping email attached with your package’s tracking number.
NOTES: You might experience a delay in receiving the shipping email due to the high volume of orders during peak season. We appreciate your patience and assure you that we will not compromise quality for rushed orders. If you have any doubts, please contact us info@keycapmart.com!
Where can I track my order?
Track your order via https://keycapmart.com/track-order/
Refund / Return
How do I request for a refund / return?
Please contact info@keycapmart.com with the following information for a refund/return request. We will do our best to guarantee a satisfactory shopping experience at KeycapMart.
Order ID (e.g., K10001)
Pictures of the goods
Reason for refund/return
How It Works
Can I order custom-designed keycaps?
Yes, we offer custom design services. Contact us to discuss your vision and our design team will guide you through the process.
What materials are your keycaps made from?
Our keycaps are made from high-quality, durable materials such as ABS and PBT plastic.
How do I know the size of the keycaps I need?
Keycap size is determined by the switch type and layout. Check your keyboard’s documentation or consult our customer service for help.